Gohub B2B Portal User Manual & Operations Guide

The Gohub B2B Portal is specifically engineered for travel agencies, flight booking partners, and enterprise distributors to order and manage international eSIM/SIM card packages worldwide.

📍 Steps to Sign In:

1. Access the official portal login URL:

• For customers buying with VND: https://portal.gohub.vn
• For customers buying with USD: https://portal.gohub.com

1. Switch Language: In the upper right corner, click the language flag selector to toggle between 🇺🇸 English (EN) and 🇻🇳 Tiếng Việt (VI).
2. Enter your authorized Email Address and Password provided by Gohub.
3. Click Sign In to access your partner Dashboard.

The sticky Top Header allows you to monitor your partner finances and trigger quick actions anywhere across the portal:

• 💰 Available Wallet Balance: Displays your spendable balance (VND). Instant “Buy Now” orders are immediately deducted from this balance. Low balance alerts appear if funds are insufficient.
• ⚡ “Top Up” Button: Click to open the 24/7 automated instant deposit gateway via VietQR bank transfer or OnePay.
• 🛍️ Cart & User Profile: Review batched orders in your cart and access account security settings.

Gohub delivers over 3,930+ data packages covering 200+ countries and global territories.

🔍 How to Find and Filter Plans:

• Navigate to the Products menu on the left sidebar.
• Choose your product category: eSIM (instant QR delivery within 3 seconds) or Physical SIM (postal shipment).
• Type the destination country/region into the search bar (e.g., Japan, South Korea, United States, Europe, Thailand…).
• Use Smart Filters to configure exact duration (1 to 30 days) and daily/total data limits (500MB/day, 1GB/day, 2GB/day, or Unlimited).
• The system presents: Local Carrier Networks, Retail Price, and your dedicated Wholesale Partner Price.

⚡ Instant Purchase vs. Cart Batching:

• Buy Now: Deducts funds directly from your wallet and provisions the eSIM QR code in under 3 seconds!
• Add to Cart: Batch multiple travelers across multiple destinations into a single consolidated checkout.

Gohub provides two automated deposit gateways to ensure uninterrupted 24/7 order fulfillment:

1. 🏦 VietQR Bank Transfer (Recommended)

• 100% Free of banking transaction fees.
• QR Code automatically embeds exact amount and transfer code.
• Wallet balance is credited automatically within 1 to 3 minutes.

2. 💳 OnePay Payment Gateway (Credit Cards & ATM)

• Supports Visa, MasterCard, JCB, and domestic ATM cards.
• Instant wallet balance updates.
• Gateway processing fees may apply based on banking partner policies.

📍 Step-by-Step Deposit Guide:

1. Click the “Top Up” button on the top Header (or go to Wallet → Deposit).
2. Enter your desired Deposit Amount (preset 500,000₫ or custom).
3. Select your preferred payment gateway.
4. Click “Create Transfer QR” and scan with your mobile banking app.
5. Review completed transactions under the Transactions history tab.

Manage the complete lifecycle of customer orders and retrieve activation profiles:

📋 How to Retrieve eSIM QR Codes:

1. Navigate to the Orders menu on the left sidebar.
2. Search by Order Code or filter by order date (Today, This Week, This Month…).
3. Click on the order to retrieve:
   • High-resolution eSIM QR Code image to deliver to your customer.
   • Manual activation strings (SM-DP+ Address & Activation Code).
   • Card ICCID tracking number.
4. Click “Export Spreadsheet” (Excel) in the upper right to download accounting reconciliation sheets.

The Top-up Data module supports extending data allowances and validity days for both product categories:

• 📲 Active eSIMs: Customers traveling abroad who exhaust their high-speed data can be topped up without scanning a new QR code.
• 💳 Blank Physical SIM Cards: Partners holding physical blank SIM stock can enter the ICCID to provision data packages on-demand before handing them to customers.

📍 Steps to Top-Up Data:

1. Navigate to the Topup Data menu on the left sidebar.
2. Select the network carrier: Gohub or T-Mobile.
3. Enter the 19–20 digit ICCID of the eSIM or blank SIM into the search box.
4. Click “Add Package” → Select the desired top-up package and duration.
5. Click Confirm Payment to instantly activate the package on the SIM.

An essential utility for partner support teams to verify SIM profiles in real-time:

🔍 How to Check ICCID Status:

1. Navigate to the Data Check menu on the left sidebar.
2. Enter the 19–20 digit ICCID number into the query box.
3. Click the “Check” button.
4. The system returns:
   • Assigned Package Name linked to the profile.
   • Activation Status: Activated or Unactivated.
   • Partner Roaming Carrier in the destination country.
   • Plan Validity and precise expiration timestamp.

In accordance with financial compliance rules on Gohub B2B:

1. 🏢 Profile IS001 — Corporate Enterprise (Required):

Declare once for automated periodic e-invoice issuance:

• Company Legal Name (\*): Matching your business registration license.
• Tax Code (\*): Valid 10 or 13-digit tax identification number.
• Registered Legal Address (\*): Official billing address.
• Invoice Recipient Email (\*): Where automated VAT invoice download links are delivered.

2. 👤 Profile IS002 — Individual Partner / Agent:

• Buyer Full Name (\*)
• Personal Tax Code / Citizen ID / Passport No. (\*)
• Billing Email Address

📍 Setup Steps:

1. Go to Settings → Select Invoice Information.
2. Click “Add” to create a new billing profile.
3. Fill in the legal information and click “Add” to save.

Protect your partner account from unauthorized access:

🔒 4-Step Secure Password Update:

1. Navigate to Settings → Select Password (under ACCOUNT & SECURITY).
2. Enter your Current Password (\*).
3. Enter your New Password (\*) (minimum 8 characters, recommended combination of uppercase, lowercase, and numbers).
4. Re-enter your new password in Confirm Password (\*) and click “Update Password”.

⚠️ Security Tip: Do not share master ROOT administrator credentials. Use the Team Members feature to grant dedicated logins for staff members.

For OTA partners and developer teams connecting automated booking engines directly to Gohub:

🔑 1. Retrieving API Keys:

• Go to Settings → Select API Keys.
• Copy your assigned Public Key and Secret Key.
• Keep your Secret Key confidential and store it strictly on your backend server.

🔔 2. Webhook URL Configuration:

• Go to the Webhook menu on the left sidebar → Click “Create Webhook”.
• Paste your server endpoint URL (e.g., https://your-domain.com/api/gohub-webhook).
• Select subscribed events: order.completed, esim.topup.success.
• Click Save to enable real-time order callback dispatching.